Shipping & Returns

Shipping

PROTOOLS & SAFETY SUPPLIES ships its items to Australia and New Zealand.

For deliveries within Australia, we use Australia Post's eParcel service, We are unable to deliver to PO Boxes so please ensure you provide a valid day time delivery address. To ensure your orders are delivered safe and sound you will need to sign to accept delivery. If nobody is available to sign, your parcel will be left at the post office for collection.

You should also include a daytime phone number with your shipping details should we need to contact you if there are any problems with your delivery.

All shipping costs include insurance.

Shipping Time

All items are dispatched by PROTOOLS & SAFETY SUPPLIES within 24 hours of receiving your order. Delivery times are based on the following guidelines:

1 - 4 days - NSW, ACT, VIC, QLD Metro
3 - 9 days - SA, WA, NT, TAS, QLD North

Domestic Delivery Costs

As a general guide domestic shipping costs are as follows:

Weight	Price
Up to 500g	11.00
Up to 3000g	$16.00
Up to 15000g	$30.00
Up to 25000g	$55.00
Up to 50000g	$99.00

 

Warranty and Returns

PROTOOLS & SAFETY SUPPLIES offers 14 day DOA warranty on all products. 30 days warranty is offered on parts. Please contact PROTOOLS & SAFETY SUPPLIES immediately should you notice any problems with your purchase. We will attempt to rectify the issue as soon as possible.

In the instance you are required to send an item or part back for replacement, shipping will be at the expense of the purchaser.

We do not offer warranty on items that have been damaged due to misuse, abuse or infrequent servicing. No refund or exchange will be granted in such instances. Please check each item description for further details on warranty as some specific components of power equipment are not covered by warranty.

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Shipping information | Protools & Safety Supplies Australia